Retail CX Architecture -

Because every interaction counts.

People-first design meets mentoring and coaching — transforming retail from transaction to connection.

I design people-first experiences that transform how retail teams connect, serve, and sell.
From strategy to front-line execution, my approach blends insight, empathy, and innovation — helping brands create loyalty that lasts. Improving the bottom line.

Key Focus Areas:

CX Architecture: Building seamless customer journeys that align vision with real-world delivery.

  • Retail Experience Design: Empowering front-line teams to deliver excellence in every moment.

  • Service Culture Development: Creating empowered, motivated, and high-performing workplaces.

  • Performance Strategy: Turning customer feedback into actionable improvement and measurable growth.

Luxury Workshops & Coaching

  • Luxury essentials - sales Psychology, techniques, KPI’s

  • Customer categories, needs, motivation, motives

  • Excellence in customer experience/service

  • Induction brand and product training

  • Intercultural  know-how and utilisation


Performance Improvement Coaching & Workshops

  • Personality evolvement

  • Positive communication - feedback culture, leading skills

  • Motivation & target achievement

  • Generational etiquette

  • Team building 

  • Conflict & stress management

  • Coaching as a leadership tool

Educational strategy

  • Training and coaching programmes

  • Optimisation & quality of training / coaching programmes


On-the-job coaching

  • Trainer education 

  • Business Training 

  • Train the Trainer


Business etiquette

  • Business development

  • Talent assessment

  • Personal management


Mystery shopping

International keynote speaking 

Presentation skills & stage performance

Mentoring 

Management