Non Profit Organisations

Purpose driven experiences that amplify impact.

I partner with non-profits to enhance engagement, strengthen community ties, and deliver meaningful outcomes through people-first strategies.

Reviving purpose. Transforming mission into momentum.

I help non-profit organisations enhance engagement, elevate donor and volunteer experiences, and strengthen community trust.
Through CX-inspired frameworks and revival-focused coaching, I support mission-driven teams to reconnect with their purpose, reimagine their impact, and deliver change that lasts.

Key Focus Areas:

• Mission Alignment: Reconnecting teams and strategies to core purpose.

• Donor & Volunteer Experience Design: Building lasting relationships through authentic engagement.

• Community Impact Strategy: Turning goals into measurable, meaningful outcomes.

• Operational Empowerment: Equipping teams with the tools and mindset to deliver sustainable results.

Essentials:

• Sales Psychology, techniques, KPI’s

• Customer categories, needs, motivation, motives

• Intercultural  know-how and utilisation

• Entrepreneurship

• Sustainability

Performance improvement 

• Personality evolvement

• Positive communication - feedback culture, leading skills

• Motivation & target achievement

• Generational etiquette

Team building 

• Conflict & stress management

• Coaching as a leadership tool

• Excellence in customer experience/service

• Induction brand and product training

Business etiquette

• Business development

• Talent assessment

• Personal management

• Mystery shopping 

Educational strategy

• Training and coaching programmes

• Optimisation & quality of training / coaching programmes

On-the-job coaching

• Trainer education 

• Business Training 

• Train the Trainer

• Workshops

International keynote speaking 

Presentation skills & stage performance

Mentoring 

Management