Young Companies - CX Architecture

Start small. Think big. Serve better.

Through bespoke CX architecture, I guide growing businesses in creating experiences that inspire loyalty and fuel expansion.

Smart CX for fast-growing brands.

I work with emerging companies to turn big ideas into customer experiences that connect, convert, and stand out.
Whether you’re launching, scaling, or redefining your brand, I help you build foundations for sustainable growth.

Focus Areas:

• Startup CX Frameworks

• Brand & Service Alignment

• Customer Retention Strategies

• Growth-Ready Systems & Culture

Business Development Coaching & Mentoring

• Business procedures

• Talent assessment

• Personal management

• Entrepreneurship management

• Sustainability

Business etiquette

• Performance improvement 

• Personality evolvement

• Positive communication - feedback culture, leading skills

• Motivation & target achievement

• Generational etiquette

Team building 

• Conflict & stress management

• Coaching as a leadership tool

Workshops & Coaching

• Luxury essentials - sales Psychology, techniques, KPI’s

• Customer categories, needs, motivation, motives

• Excellence in customer experience/service

• Induction brand and product training

• Intercultural  know-how and utilisation

• Mystery shopping

Educational strategy

• Training and coaching programmes

• Optimisation & quality of training / coaching programmes

On-the-job coaching

• Trainer education 

• Business Training 

• Train the Trainer

International keynote speaking Presentation skills & stage performance